The business market and environment are constantly changing; customer needs, requirements and expectations are changing; and the owners’ goals for the business are changing. In order to deal with the total need for change, it is imperative that the company has specific mechanisms that ensure that necessary adjustments are actually made – adjustments based on a holistic understanding.
In this guideline we will take a closer look at what we call a Business Improvement System (BIS) and you will gain insight into:
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